Why are some patients taken back to the examination area first when I have been waiting longer?
Each physician has a unique schedule based on his/her needs. In addition, some patients are waiting to have testing done which runs on a separate schedule , or earlier patients have been late, which impacts the best intentions of our offices.
What if I have to speak with my Neurologist after hours or over a weekend/holiday?
If this is a medical emergency, you should call 911 or go directly to the nearest emergency room for assistance. The on-call doctor can be reached at 602-482-2116. Our answering service will take your message for the doctor. For routine questions or prescription refills, call back during regular business hours.
With which hospitals are your physicians affiliated?
Banner Boswell Medical Center, Banner Estrella Medical Center, Banner Thunderbird Medical Center, Banner Del Webb Medical Center, Banner Good Sam Medical Center, Arrowhead Hospital, Honor Health Deer Valley, Honor Health Shea, and West Valley Hospital
Do you have a wait list?
Yes, but being on the waitlist will not necessarily guarantee an earlier appointment. When a slot opens up due to a cancellation, we contact patients on the waitlist to see if they wish to move up their appointment to the earlier time slot.
Why do you charge no-show fees?
Like many other professionals who set aside time by appointment, we charge no-show fees when an appointment slot is lost due to a patient failing to give timely notice to the practice about the need to cancel or reschedule their appointment. Given fair and reasonable advance notice, we can almost always fill the time slot for the physician with someone who needs to be seen.
What is the education and training of the Neurologists in your practice?
All of our providers went to excellent programs throughout their training. Please visit our providers page to acquire more information on our physicians.
What do I need to bring on my first appointment?
You should bring a photo ID, your current insurance membership card, a referral, or authorization number (if required for the visit), a current listing of medications, any current or relevant film/scans and their interpretation reports, as well as relevant prior medical/surgical records, if available. If the reason for the visit involves cognitive or memory issues, we advise you to be accompanied by a family member or caregiver who can assist the physician with background information on your condition. You should plan on arriving 15 minutes ahead of the time. Also, complete paperwork to include a medical history form (including a complete list of your medicines), certain financial forms, and HIPAA paperwork. You can find and print the new patient paperwork here.
Who can I speak to regarding a bill that I received in the mail from your office?
You can call our main phone number at (602) 482-2116 / (623) 299-9667 or (623) 299-9637 and someone in our billing office will contact you once they have reviewed your account.
Why do I have to see the doctor first if I already know what kind of test I need?
You need to have a consultation with the physician first because he will need to know more about your medical history so he can be sure to order the right type of testing.
How long does it take for me to be scheduled for my testing once it is ordered by the doctor?
You will be scheduled once we receive pre approval from your insurance company which can take up to 14 business days.
Do you take my insurance?
We take many insurance plans but you should always contact your insurance to make sure our doctor is in your specific network.
How much is my copay?
Your insurance card should tell you how much your copay is to see a specialist. If your insurance card does not say, you can contact your insurance company and they will be able to provide you with this information.
Why do I need to fill out new patient forms if I saw my doctor before at a different company?
Because your doctor is with a new company and different policies may be in place, New patient forms need to be completed the first time you see your doctor at this practice.
What if I need a refill on my medication?
If you need a medication refill, contact your pharmacy so they can fax us a refill request or contact us directly. Please be sure to contact us at least three days before you run completely out of your medication.
What is Botox?
Botox, also known as Botulinum Toxin Injections, is a biologic agent used to treat a variety of Neurologic conditions. It is injected into muscles, to relax overactive muscles. This treatment has been approved by the FDA since the mid 1990’s and is an extremely effective treatment for several conditions. There are two forms of Botulinum Toxin-Botulinum Toxin Type A (“Botox”), and Botulinum Toxin Type B (“Myobloc”). Our doctors have expertise in the use of both of these agents. Our staff will check with your insurance company to ensure that the treatment is covered, and will inform you if there is any out of pocket cost for this treatment.
Common Conditions That Botox Is Used To Treat
- Cervical Dystonia
- Hemifacial Spasm/Blepharospasm
- Sialorrhea (drooling). Sialorrhea can occur in individuals with Parkinson’s disease, or at times with other neurologic illnesses. Botox, usually type B (Myobloc) can be a very effective treatment for this disorder.
- Migraines. Migraines can be treated with Botox and gives patient good results in most cases where other treatment has failed.
If you have questions about the use of Botulinum Toxin Injections as a treatment, please contact us at 602-482-2116.